Returns & Exchanges

“Ensuring Your Galactic Gear Meets Mission Specifications”

Effective Date: [Insert Date] • Version: 1.2

Commander, at Galactic Armory, we forge every helmet, blaster, and piece of armor with precision and pride. We stand behind the quality of our physical goods. However, we understand that sometimes intel changes, or a piece of gear might not fit your exact specifications. This protocol outlines the procedures for returning or exchanging physical items purchased from our armory.

Our mission is to ensure your complete satisfaction. If your physical item is defective, damaged in transit, or simply isn’t the right fit for your collection, follow this briefing to initiate a return or exchange.

1. MISSION PARAMETERS: ELIGIBILITY & TIMEFRAME

To be eligible for a return or exchange, your request must meet the following criteria:

• Galactic Window: You must initiate a return request within 15 standard galactic days (Earth days) of receiving the shipment at your coordinates.
• Condition: The item must be unused, in its original packaging, and in the same condition you received it. All original tags, accessories, and protective materials must be present.
• Proof of Purchase: You must provide your original order number (e.g., GA-2025-XXXXX) or the email address used for the purchase.
• Non-Returnable Intel (Products): The following items, due to their personalized, digital, or intimate nature, cannot be returned or exchanged unless they arrive defective or damaged:
  3D Files Digital Blueprints Digital Downloads Custom-Made Items Personalized Gear Soft Goods (if hygiene seal is broken)

  Analysis Note: Based on the website’s product focus on “3D print files,” “custom gear,” and “digitally-native” content, digital products are inherently non-returnable. Physical “Soft Goods” may also be restricted if opened.

2. OPERATION: THE RETURN/EXCHANGE PROCESS

Follow these steps to deploy a return or exchange mission:

3. COMMUNICATION TEMPLATE

Use this template to ensure all necessary intel is included in your initial transmission:

4. REFUND & FINANCIAL RECALIBRATION

Once your return is approved:

• Processing Time: Refunds are typically processed within 5-10 business days after we receive and inspect the returned item.
• Method: The refund will be issued to your original method of payment.
  • Credit/Debit Card (Visa, MasterCard, JCB): Refunds appear on your statement within 5-10 business days after we process them, depending on your card issuer’s policies.
  • PayPal: Refunds are credited back to your PayPal account immediately upon our processing.
• Deductions: For returns not due to our error (e.g., change of mind), original shipping costs are non-refundable. You are responsible for the cost of return shipping unless the item is defective or we made an error.

5. EXCHANGE OPERATIONS

If you request an exchange for an item of equal or greater value:

• We will process the exchange once the returned item is received and inspected.
• If the new item costs more, you will be invoiced for the difference plus any applicable shipping.
• If the new item costs less, you will be refunded the difference.
• Exchange items are subject to availability.